Privacy Policy

1. Who we are

Onboardio is a brand operated by Expert Negocios, a company registered in Portugal. We provide financial operations services including accounting, payroll, and compliance management.

For any questions about this policy, contact us at hello@onboardio.pt.

2. Data we collect

We collect information you provide directly to us:

• Contact information — name, email address, phone number, company name
• Business information — number of employees, payroll needs, preferred language, urgency level
• Communications — messages you send us through our contact form or email
• Usage data — pages visited, time spent on site, browser type (collected automatically via cookies)

3. How we use your data

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you a custom proposal based on your needs
• Process and manage your subscription services
• Improve our website and services
• Comply with legal obligations
• Send occasional updates about our services (only with your consent)

4. Legal basis for processing

We process your personal data based on:

• Contractual necessity — to provide the services you requested
• Legitimate interest — to improve our services and respond to inquiries
• Consent — for marketing communications
• Legal obligation — to comply with Portuguese and EU law

5. Data sharing

We do not sell your personal data. We may share your information with:

• Service providers — hosting (Cloudflare), email delivery, scheduling (Calendly)
• Professional advisors — lawyers and auditors, when necessary
• Authorities — when required by law (tax authorities, regulatory bodies)

All third parties are bound by confidentiality and data protection agreements.

6. Data retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Lead form submissions: 2 years from last contact
• Client data: duration of the contract + 10 years (Portuguese legal requirement)
• Website analytics: 26 months

7. Your rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Port your data to another service
• Object to processing based on legitimate interest
• Withdraw consent at any time

To exercise any of these rights, email us at hello@onboardio.pt. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies:

• Essential cookies — required for the site to function (language preference)
• Analytics cookies — to understand how visitors use our site (anonymous)

We do not use advertising or tracking cookies.

9. Data security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), access controls, and regular security reviews.

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes constitutes acceptance.

11. Contact & complaints

For questions or complaints about this policy:

Email: hello@onboardio.pt

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.